[There was definitely something really surreal seeing her tug out an arm like that, mechanical or not, and he stared for a second at the metal before realizing he'd been spoken to. Focusing on her, he smiled faintly, both brows raised]

Ah, hi. I'm Eugene, I was told I should look for a Rockbell regarding a prosthesis. Ami and Luke recommended them...

[Surely it couldn't be this lady, she looked to be way too young to be installing body parts. Well-- maybe installing them in training]